Customers may request a return within 14 days of receiving the order. To be eligible for a return, the item must meet the following conditions:
At GeedUp Co, we want our customers to be satisfied with every purchase. If you are not completely happy with your order, you may request a return or refund under the conditions outlined below.
- The product must be unused, unworn, and in its original condition
- All original tags and packaging must be included
- Proof of purchase or order confirmation must be provided
Items that show signs of wear, damage caused by the customer, or missing packaging may not be accepted.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Final sale or clearance items
- Gift cards or promotional items
- Items that have been worn, washed, or altered
Return Process
To start a return request, please contact our customer support team with your order number and reason for the return. Once your request is reviewed and approved, you will receive instructions on how to send the item back.
Please do not return items without contacting us first.
Refunds
Once the returned item is received and inspected, we will notify you about the status of your refund.
If approved, the refund will be processed to your original payment method. Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.
Exchanges
If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or exchange where possible.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was defective or incorrect.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
Email: support@geedup.co
Phone: +61 485 906 241
Business Hours: Monday – Friday, 10:00 AM – 6:00 PM
Thank you for shopping with GeedUp Co.